FAQs

Do you work with my insurance company?

We work with most major insurance companies and can help you through the process of repairing your vehicle through your insurance company.

Do I have to use the insurance company’s recommended repair shop?

No. New York State Law says that you can choose any repair shop to repair your vehicle at no extra cost to you!

What is the difference between the repair order and the estimate?

The estimate is the initial, rough approximation of the damages to the vehicle. The insurance company issues the estimate but it is up to the repair facility to discuss the repairs and provide the estimate to the owner for authorization and approval. The repair order is a list of the actual repairs done to the vehicle, indicating parts, their origin, hours of labor, and other relevant items to fix the vehicle. It can only be finalized upon completion of repairs.

What does it mean when a car is defined as a total loss?

This means that the insurance company has determined the sum of the cost of repairs and salvageable condition of the vehicle, is greater than the actual cash value of the vehicle prior to the accident. In this case, the insurance company may issue you a check for the amount the car was worth prior to the accident and not move forward on repairs.

What should I do after an auto accident?

Generally, you should place a call to your insurance company before bringing your vehicle to a repair shop. Your insurance company may need to assess the damage before making a claim and may need you to bring the vehicle into a Drive-In claims service for an estimate. An estimate is needed in all insurance claims. Once the estimate is drawn up you are free to get the damages and repairs taken care of.

Do you offer a warranty?

We offer a complete warranty on the repairs we make for as long as you own the vehicle. Call us today for more information!